Last updated: 26 September 2026
In short: tell us within 7 days if an item is faulty or not as described, and we will replace, repair or refund it.
Faulty or wrong items
- Contact us within 7 days of delivery or collection.
- Send your order number and clear photos or a short video of the problem on WhatsApp to 072 400 6624.
- We will offer a replacement, repair or refund after we check the item.
- If we sent the wrong item, we pay the delivery cost for the exchange.
Change of mind
- Unopened items in original sealed packaging can be returned within 3 days.
- You pay the return delivery cost.
- Opened screen protectors, lens protectors and cables cannot be returned for change of mind.
Laptops
- Every laptop includes a 3 month warranty. If you added the extended warranty, cover lasts 12 months.
- Report any fault within 3 days of purchase for a quick exchange, subject to stock.
- After that, warranty repairs are handled by our team.
- Warranty by T-Comp.ae.
- Warranty by T-Comp.ae.
- Physical damage, liquid damage, battery wear and software problems are not covered.
Wholesale and bulk orders
- Check your items when you receive them.
- Report missing or damaged items within 48 hours.
- Faulty units in bulk orders are replaced per piece.
How to return
- Message us on WhatsApp with your order number.
- We confirm the return and share the steps.
- Send the item to us by courier or hand it over at our store with all accessories and the box.
Refunds
Approved refunds are paid to your original payment method, or by bank transfer for cash payments, within 7 working days after we receive and check the item.
Contact
Core X Lanka Pvt Ltd, 122/11, Diamond Market, Main Street, Pettah, Colombo 11. Phone and WhatsApp: 072 400 6624.